Premium Products Affordable Prices Innovative Solutions CAD Designed Advanced Materials and Manufacturing

HOME

79 Series LANDCRUISER 80 Series LANDCRUISER

CONTACT ABOUT

DOFFROAD Collection

Home page

New materials. New designs. New ideas.

Products

Refund & Returns Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair or refund where a product has a major failure, or if it fails to meet the consumer guarantees provided under the Australian Consumer Law.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind

We do not accept returns or provide refunds for change of mind, incorrect purchases, or if you no longer require the item.

Please ensure the product is suitable for your vehicle before placing your order. If you're unsure, contact us before purchasing and we'll be happy to help.

Faulty or Incorrect Products

If you receive an item that is:

Faulty or defective;
Incorrectly supplied;
Damaged during transit; or
Not as described,

please contact us within 14 days of receiving your order.

Where required, we may request:

Your order number;
A description of the issue;
Photos or videos showing the problem.

Once assessed, we will repair, replace or refund the product where required under Australian Consumer Law.

Electrical Products

Electrical products, including wiring harnesses and electronic components, must not be modified, cut, spliced or altered.

Products that have been incorrectly installed, modified, damaged during installation, subjected to misuse, or used outside their intended purpose are not covered by this policy.

Where an electrical product is returned as faulty, it may be inspected and tested before a refund or replacement is approved.

Cosmetic Products

Minor cosmetic variations that do not affect the function or performance of the product are not considered defects.

Damage caused after delivery, incorrect installation, misuse or normal wear and tear is not covered.

DOFFROAD